Terms and Conditions
Below you will find the terms and conditions that apply to the provision of different products and services of the Medellín de Cerca brand and its websites www.medellindecerca.com and www.medellinupclose.com.
The use of our services, as well as the purchase of our products, implies that you have read and accepted the terms and conditions of this document.
INDEX
You can click on the topic of your interest or read all topics.
Hiring of tours and transfers
Purchase of printed books
Offers and promotions
Intellectual property
HIRING OF TOURS AND TRANSFERS
Modification of routes
Visits to certain places in the different destinations and tours may be eliminated due to scheduled or unscheduled closures. Failure to visit one or more of the places described in the tour itinerary will not give rise to any claims on the part of the client nor to any refund for the tour service. The only exception will be in the case that the client has paid Medellín Up Close – Medellín de Cerca for tickets or entrance tickets to the attractions and Medellín Up Close – Medellín de Cerca has not yet acquired such tickets from any third party. Now, if the tickets have already been purchased and the third party provider agrees to refund the money to Medellín de Cerca, Medellín de Cerca will in turn refund the money to the end user.
Assignment of guides and drivers
If the group on a private tour consists of four passengers or less, the entire service will be provided by a driver-guide. For groups of five people or more, a guide other than the driver will accompany the group.
Hiring of shared tours
Shared tours have a specific meeting point and time.
The passenger must arrive at the meeting point by his own means.
The informed start time is the time at which the vehicle will start, therefore, it is necessary that the user is present at the agreed place, at least fifteen minutes in advance, because he/she will need time to understand the place, find the staff in charge of the tour and allow them to verify the reservation.
Shared tours start punctually with the passengers that are present, therefore, those passengers that do not show up with the proper anticipation will run the risk of losing the tour.
It will not always be possible to offer the user the possibility of joining the tour at one of the stops on the itinerary.
Cancellations
If the client cancels the contracted activity 24 hours or more before the start time of the service, he/she will be charged a penalty equivalent to 20% of the value of the service, to cover administrative expenses, financial costs, damages and fees.
If the cancellation is made less than 24 hours and more than 12 hours in advance, the penalty fee will correspond to 60% of the value of the service, to cover administrative expenses, financial costs, damages and fees.
If the cancellation request is made less than 12 hours in advance, the penalty will be 100% of the amount paid by the client, i.e., there will be no refund.
Date changes
If the client requests a change of date 24 hours or more prior to the start time of the service, the activity will be rescheduled and there will be no penalty. However, if cancellation is requested less than 24 hours and more than 12 hours in advance, a penalty of 40% of the value of the service will be charged.
We do not accept requests for date changes within 12 hours prior to the start of the service.
Making payments
Before starting any service, the customer must have paid in full the amount indicated for such service. If, for any reason, there are outstanding balances to be paid, these must always be paid before using the service.
Health care policies
In order to issue medical care policies, insurance companies require the full name and identification number or passport number of each traveler.
Therefore, only passengers who have provided this information will have the medical assistance service included in the tour, in case they need it.
If Medellín de Cerca requested the aforementioned information, but the tour contracting party did not provide it, he/she exonerates the tour operator from any responsibility for medical care.
PURCHASE OF PRINTED BOOKS
Delivery times
Shipments of printed books are made to all municipalities in the country. The delivery times are informed on the product order page, once the user selects the municipality for shipment.
The deadlines for delivery of the products are as follows:
– Medellín and its metropolitan area (Caldas, La Estrella, Sabaneta, Itagüí, Envigado, Bello, Copacabana and Barbosa): up to two business days after the date of purchase.
– Head offices of the other municipalities of Antioquia: between two and five working days, depending on the area.
– Major cities in Colombia: between two and five working days, depending on the area.
– Head offices of municipalities in departments other than Antioquia: between four and fifteen working days, depending on the area.
The customer exonerates www.medellindecerca.com or its legal representative for any delay in delivery caused by situations beyond its control as a supplier of products or services, such as public order, road, air, river or land transportation services.
Warranties and reimbursements
When using our products, keep in mind:
– Use them for the purposes for which they were designed at the factory.
– Keep them in cool and dry places; soil moisture may deteriorate them. Always handle the products with clean hands. Avoid contact with water or steam; these will damage the qualities of the paper. We do not accept returns of incomplete, cut or split units, or with marks caused by undue pressure such as gouges, tears, cuts or punctures; or marks caused by sweat, body fat, stains caused by food, beverages, water, inks, fluids or vapors in general, fire, acids or other chemical agents.
If the product shows any damage or deterioration at the time the customer receives it, he/she should contact Medellín de Cerca at the telephone numbers and e-mail address provided at the time of confirming the purchase. You may also establish contact through the channels available on the website (online chat button), during its hours of operation. The customer will be asked to provide photographs or videos showing the unsatisfactory conditions of the product and, if these were caused by an error in production, packaging or transportation, an equivalent order will be shipped. There will be no additional reinstatement.
OFFERS AND PROMOTIONS
Gift of the book Medellín Up Close – Medellín de cerca for hiring private tours
This gift will be given at the time the tour begins and after the client has completed the total amount or payment of the tour.
A gift copy is assigned for each reservation, not for each of the people participating in the tour experience.
INTELLECTUAL PROPERTY
The products and services offered on this website are protected by copyright and intellectual property laws.